Balloon ride: general terms and conditions of sale

Flight are operated by “La Ferme du Ciel”, registered company with an Air Operator Certificate.

Our hot air balloon can take 4 passengers. If you are less than 4 people and wish to book the whole basket, please tick the “exclusive flight” box.

Children are not admitted on board until 10 (or if they are at least 1m30 tall), they must be accompanied until 15. Minors flying alone must have a written authorization from a parental authority.

People with heart condition, epilepsy, cannot fly for their own safety, as well as pregnant women.

Clothing: Arms and legs must be covered, please avoid synthetic fibers clothes. Wear hiking or comfortable covered shoes (no high heels). Cameras are welcome.

Take off time depends on sunrise/sunset. The crew will contact you to give you precise time and place of meeting. Balloons cannot wait for late passengers, therefore late passengers will lose their booking.

In case of an act of God/major event, the Company won’t be responsible for flight cancellation. Act of God/major event is any unpredictable and irresistible event defined in article 1148 of French Civil Code, for example: strikes, disruption of communication or transport services, natural disaster, death, etc...

Payment can be made by paypal, Visa or Amex card (in case of card, please call us) bank transfer or French check. IBAN : FR76 1090 7003 9960 1212 2028 866 - BIC : CCBP FR PP BDX.

Tickets will be issued and sent to the clients upon receipt of the payment. Tickets are valid 1 year.

 
 

Cancellation policy:

  • Clients are requested to submit, at least two slots for the flight: for example, one morning and the following evening, or one evening and the following morning, or any other date.
  • If, due to meteorological conditions, the flight cannot be done at any of those dates, the Company will propose alternative dates to the client. If the client can neither stay in Nouvelle Aquitaine region, nor come back within one year, tickets will be refunded within 30 days, upon the client’s request.
  • If, however, the client proposes only one date, and the flight cannot take place due to meteorological conditions, the Company will keep an amount of 15% of the price as administrative and logistics fees.
  • In case of cancellation by the client, with no possibility to re-schedule:
    • Until 30 days prior to scheduled flight date: 85% refund.
    • Between 29 and 15 days prior to scheduled flight date: 50% refund
    • Between 14 and 3 days prior to scheduled flight date: 30% refund
    • Less than 3 days prior to scheduled flight date: no refund
  • Payments won’t be refunded if passengers do not check in on time, or gave wrong information about their physical condition.