Conditions générales
& informations

Balloon ride:
General conditions and information

The basket of our balloon can carry up to 4 passengers. If there are more than 4 of you, please ask us for the “Groups” form, to fly with several balloons. If you are less than 4 people and wish to the the only passengers on board, please tick the “exclusivity” case.

Children are allowed on board from 10 years old (or if they are over 1.30m tall), accompanied by a responsible adult up to 15 years old. Minors flying alone must have written permission. Pregnant women cannot fly for their own safety. If you have any doubts about your state of health, ask us for the self-assessment form, or contact your doctor. Animals are not allowed on board.

Clothing: arms and legs covered, even in hot weather. Clothing of natural fibers and headgear, long hair tied back. Wear closed sports shoes.

The crew will choose the best flight time for the date set (morning or evening) and will contact passengers by email to tell them the place and time of the meeting. Take-off time depends on sunrise / sunset. A delay of more than 15 minutes will result in cancellation of the flight without refund.

Only the pilot-in-command is authorized to assess the meteorological conditions and the feasibility of the flight

In the event of external force majeure events, Ferme du Ciel cannot be held responsible for the cancellation of flights. Force majeure means any unforeseeable and irresistible external event within the meaning of article 1148 of the Civil Code, for example: strikes, interruption of telecommunications or transport services, climate disaster, pandemic, death, etc

Tickets, valid for 1 year, will be issued upon receipt of payment. Passengers are requested to communicate their desired flight date(s) as soon as possible after the ticket issue date, and no later than 3 months before the expiry date; beyond that, the ticket is considered consumed.

If the flight cannot take place on the scheduled date, due to weather conditions, La Ferme du Ciel will offer replacement dates. If passengers refuse replacement dates, the ticket will be lost after 3 unsuccessful proposals, unless the passengers have chosen the Preferred Date Guarantee option. The ticket will be lost in any case if the passengers do not answer to date proposals or cannot be reached.

When the flight is postponed due to weather conditions, the validity of the tickets is extended until the postponement date. In the event of successive postponements, the ticket remains valid until the flight is completed. The deferral is valid for stays related to flights. La Ferme du Ciel may also offer replacement activities for an identical value.

The postponement of the flight due to weather conditions does not constitute a cause for cancellation unless the passengers have taken out the Preferred Date Guarantee. In this case, the tickets will be refunded in full within 30 days, except in the following cases:

  • if the passengers do not show up for the meeting,
  • if they are late by more than 15 minutes,
  • if they are not dressed appropriately
  • if they give false information about their physical or mental condition.
  • if the Captain considers that their behavior is incompatible with flight safety.

In the event of cancellation of a flight, or of a stay + flight formula by passengers, tickets are only refundable if the passengers have taken out the Preferred date guarantee.